Customer Satisfaction Survey Template

This Customer Satisfaction Score (CSAT) Survey Template allows you to measure how satisfied customers are with your product or service.
The template includes common customer satisfaction questions such as overall satisfaction, rating scales, likelihood to recommend, and open text feedback, and can be easily customized to fit different touchpoints.
This free customer satisfaction survey template helps you track satisfaction over time and identify areas for improvement. New to CSAT? Read our step-by-step guide to measuring CSAT.

Thanks for using product/service. We really appreciate you choosing company. To help us improve our product/service we'd like to ask you a few questions about your experience so far. It'll only take 5 minutes and your answers will help us make product/service better for you and other customers.

How satisfied are you with the overall quality of the product or service?

What is your favourite tool or portion of the product or service?

How can we improve your experience?

Anything else you'd like us to know?